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If you can’t find a video we’ve made talking about your specific questions, we STRONGLY encourage you to browse the comments section of our videos or blog posts as we’ve spent HUNDREDS of hours answering THOUSANDS of questions, and we’re starting to think that there isn’t a question out there that we haven’t answered in the comments section of one of our videos or blog posts.  So we recommend spending some time reading through those.

If you still can’t find the answer to your question.  It’s VITAL to read the manual of the piece of equipment you have a question on.  Most of the time; the manufacturer has told you how to wire/install/program something, and it’s all inside of the user manual.  For example…  A common question we get is asking if a 200-300Ah battery bank will work with a Victron Multiplus 3k 12V.  The answer to that question is on Pg. 8 of the user manual as Victron makes a specific minimum battery bank size recommendation there.  So… read the manual.

Having trouble with an order or with a component purchased through shop.explorist.life?  Submit an order ticket here: https://shop.explorist.life/support/  

Having trouble with a component purchased elsewhere?  Contact the place you purchased the component from for tech support.

Still can’t find the answer to your question?  If you’ve exhausted all of the above resources we’ve made available to your; feel free to ask your questions in the comments section of a related blog post or youtube channel and add to the crowdsourced info bank below each of the blog posts.  Unfortunately, due to the sheer volume of questions we get, we can’t guarantee we’ll answer your question, but we do spend HOURS every week responding to comments.  Here are a few tips to have the best chance of getting your questions answered:

1. Number your questions.  This makes responding to multi-part questions much faster on our end.
2. End your questions with a question mark so I know what you are specifically asking about.
3. Give us enough info about your system to actually answer your question.  A question like “My system isn’t working. Why not?” will go unanswered 100% of the time.
4. Ask your question on Sunday morning at 5am MST on one of our Youtube Videos.  New Videos go out at 5am MST and we are generally awake and answering questions.  Questions that get asked while we are actively answering questions and follow the above three rules have the highest chance of getting answered in a semi-timely fashion.